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- #My at and t internet bill went up 30 dollars how to
- #My at and t internet bill went up 30 dollars download
There was one mistake in the first monthly bill that RCN fixed after I alerted them to the error, and RCN then honored the originally promised price for the entire three years. RCN promised me a fair price that would be locked in for three years, with a mere $10 increase each year. This went on until 2010, when I moved to a new place that had both Comcast and RCN wiring. But the new price was almost never as low as the rate I was supposed to get in the first place, and the price would get raised again randomly within another few months, and I'd have to start the whole process over. I patiently explained what had happened each time, and the helpful Comcast rep would almost always give me some kind of price break. I would call Comcast each time, and without fail the company's representatives claimed to have no records or knowledge of the rate that had been promised to me previously-even though it was supposed to be locked in for two years. Invariably, I would sign up over the phone for a two-year deal at a certain price, and within a few months Comcast would add $20 or $30 to my bill with no explanation. Comcast was shockingly bad about honoring the rates they promised me. My history of negotiating with cable companies goes back to the early 2000s with Comcast, which was my only viable option for about 10 years across three apartments in Massachusetts. Jon Brodkin on fighting Comcast price hikes
#My at and t internet bill went up 30 dollars download
And I just tested my Internet connection: I'm getting around 60Mbps of download bandwidth and 70Mbps for uploads. In the last few months, I've been paying $40 per month. When that rate expired this year, they jacked up the price to a whopping $99.īut when I called to complain about this, they immediately offered me a huge discount, without me having to pretend to cancel and having a stressful standoff with a customer service rep. After the two-year rate expired last year, they switched me to a faster speed (75/75) for $54 per month. For my first two years as a Verizon customer, I paid a flat $39-per-month rate. The specialist's initial offer usually won't be the best one.ĭealing with Verizon has been comparatively painless.
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It's a good idea to do a bit of research, have a specific price in mind, and hold out to see if you can get it. Eventually I figured out that the thing to do is to just call up and say, "Hi, I'd like to cancel my service." You can always back out if they actually try to go through with the cancellation process, but in my experience they always send you to a "retention specialist" whose job it is to give you the smallest possible discount they can without losing you as a customer. At first I would call up and ask if they had discounts available and they'd just say no. Maybe the first price hike represented the end of a promotional price, but then why does it go up again a few months later? AdvertisementĬomcast didn't make it easy to get discounts. But they didn't seem to be able to explain why I'd get two big price hikes back-to-back. When I'd call Comcast to ask about these rate hikes, they'd tell me that the price went up because my initial rate had expired. I moved to Washington, DC and got another $35 promotional rate, which then crept upward to $50, then $67. I then threatened to cancel and got the rate dropped to $39, which then crept upward to $45 and then $72 per month in 2012. Over the next 18 months, they steadily raised prices to $45 and then $60 per month. When I signed up for service in Philadelphia in 2009, I got a great initial rate of $33 per month. Until 2015, I only had DSL available from Verizon, so Comcast cable was my only realistic option.
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I found that Comcast made me play games to get a discount, whereas Verizon gave me a big discount just because I asked for one. Over the last decade I've lived in areas served by Comcast and Verizon.
#My at and t internet bill went up 30 dollars how to
But asking nicely for a discount doesn't cost anything except your time, and threatening to cancel your service may help you get a better deal even if you're not seriously planning to switch.Īnd for those who read all the way to the end, one Ars staffer even has past experience in customer service, leading to some tips on how to get on a customer rep's good side. Of course, you'll have better luck if you're lucky enough to live somewhere where there's at least two high-speed broadband providers. Further Reading Comcast, Charter dominate US telcos “abandoned rural America,” report saysĪround Ars, we have some strategies to share from past negotiations with ISPs (admittedly resulting in varying levels of success).